General Questions

• add What is the cost of Hitech BillSoft license?
  
  
  • Our limited version is available free of cost. For full version license please refer our pricing.
  
  
• add What is the validity of full version license?
  
  
  • Our full license version comes with lifetime validity which means you do not have to pay any annual renewal charges.
  
  
• add On how many computers can I use full version license?
  
  
  • Full version license can be used on single computer only. However, you can transfer license to new computer in case of hardware failure or other events.
  
  
• add How to become a reseller/partner of Hitech?
  
  
  • For becoming our reseller/partner visit our partner page to find out more about reseller/partner program.
  
  
• add How to update Hitech BillSoft to its latest version?
  
  
  • Whenever a new update is released, application will notify about availability of new update. Simply click the update button in update window the application will update itself to latest version.
  
  
• add Do you charge for Hitech BillSoft updates?
  
  
  • You do not have to pay anything for updates or technical upgrades.
  
  
• add How can I pay for purchasing Hitech BillSoft license?
  
  
  • We accept online payments through credit/debit card, netbanking, UPI and mobile wallets such as Freecharge, PayZapp, Airtel Money, Ola Money, PhonePe, YesPay etc.
  
  
• add What kind of businesses can use Hitech BillSoft for billing?
  
  
  • Hitech BillSoft is a billing and accounting application to manage your business. Almost every retailer and service provider can use Hitech BillSoft for managing their business.
  
  
• add Do you provide training in using Hitech BillSoft?
  
  
  • Yes, we can provide on-demand online training to our clients.
  
  
• add Can you customize Hitech BillSoft?
  
  
  • No, we do not allow any customization. However, Hitech BillSoft can adapt to your business to some extent by changing settings.
  
  
• add Can I use Hitech BillSoft for my manufacturing company?
  
  
  • Yes, manufacturing businesses can use Hitech BillSoft to manage their business to a certain extent, however certain features specific to manufacturing industry is yet to be implemented.
  
  
• add What is minimum hardware requirement for installing Hitech BillSoft?
  
  
  • We recommend minimum hardware configuration as under:
    - 1 GHz or faster processor
    - 1 GB free RAM
    - 100 MB free hard disk space
  
  
• add Which operating systems are supported by Hitech BillSoft?
  
  
  • You can install Hitech BillSoft on operating systems mentioned as under:
    - Microsoft Windows 7 SP 1 (32/64 bit) All Editions
    - Microsoft Windows 8 (32/64 bit) All Editions
    - Microsoft Windows 8.1 (32/64 bit) All Editions
    - Microsoft Windows 10 (32/64 bit) All Editions
    - Microsoft Windows 11 (32/64 bit) All Editions
  
  
• add How Hitech BillSoft manages data backup? Is it manual process?
  
  
  • Once configured Hitech BillSoft will take backup automatically parallely on two different locations. You may also configure Google Drive or Dropbox to work in sync for cloud backup.
  
  
• add Does Hitech BillSoft supports user access rights? How many users can I add?
  
  
  • Yes, you can create multiple users and assign them individual access rights. This ensure safe access to application.
  
  
• add Does Hitech BillSoft supports multiple companies?
  
  
  • Yes, Hitech BillSoft allows to create and manage multiple companies.
  
  
• add Is Hitech BillSoft online or offline software?
  
  
  • Hitech BillSoft is offline desktop application. However, for few features like application update, Android App, SMS and Email it requires active internet connection.
  
  
• add How to transfer license on another computer?
  
  
  • This process is fairly simple. Restore the database on another computer and use your serial key and product key to activate the license on new computer.
  
  
• add What are limitations of free version? What is difference between free and full version?
  
  
  • Free version comes with few limitations and for detailed information regarding free and full version, please refer pricing.
  
  
• add How long can I use Hitech BillSoft free version?
  
  
  • You can use free version forever. However free version comes with few limitations, please refer pricing.
  
  
• add How do you provide technical support?
  
  
  • We provide support and technical assistance online using remote desktop.
  
  
• add Which type of printers are supported for document printing?
  
  
  • Hitech BillSoft supports all types of laser printers and thermal printers (PoS printers) for printing invoices/receipts.
  
  
• add Which type of printers are supported for barcode printing?
  
  
  • Hitech BillSoft can generate barcode using laser printers on A4 sheets and label printers (certain models of Zebra / TSC / TVS brand) on label rolls. Confirm your label printer model compatibility before purchasing.
  
  
• add How can I activate SMS service?
  
  
  • Hitech BillSoft comes integrated with SMS server which supports transactional sms pack purchased dierectly from us.
  
  
• add Do you charge for software updates?
  
  
  • No, we do not charge separately for updates.
  
  
• add How you resolve technical bugs and issues?
  
  
  • We give very high priority for resolving bugs and technical issues. Our proactive quality assurance team works round the clock to resolve issues.
  
  
• add What paper sizes are supported for printing invoices?
  
  
  • Hitech BillSoft supports A4, A5 and 2.5/3.5/4 inch paper sizes and rolls respectively for printing invoices/bills.
  
  
• add How do I get my license key for full version?
  
  
  • After payment is verified our automated license generation system will generate license keys and mail to you.
  
  
• add Do Hitech BillSoft supports excel export of report data?
  
  
  • Hitech BillSoft supports excel export for report data.
  
  
• add Is Hitech BillSoft GST compatible? Can I generate multi-rate invoice?
  
  
  • Hitech BillSoft is fully GST compliant software and you can generate multi-rate GST invoices and GSTR reports.
  
  
• add What are the charges for Hitech Billsoft Android app?
  
  
  • We do not charge anything for our Android app and it is purely complimentary with the full version license of Hitech BillSoft.
  
  
• add From where can I download Android app? Is it available on PlayStore?
  
  
  • You can download Android app from Google PlayStore.
  
  
• add Do I have to pay registration fee to become our reseller/partner?
  
  
  • No, we do not charge any registration fee from our resellers.
  
  
• add Is there any training programme for reseller/partner?
  
  
  • Yes, we provide online training to our resellers. We also organize training seminars for resellers in different cities.
  
  
• add How do I get support if there is any issue?
  
  
  • In case you are facing any issue or have any question, feel free to contact us.